Greater Sports will gladly exchange or refund items in the form of a store credit within 30 days of purchase with an original receipt. Items must be in their original state (unwashed, unaltered and must have all tags attached). Fees incurred from shipping/handling cannot be refunded.

As customized/custom apparel items are made just for you, they cannot be returned or exchanged. We ask that you carefully review your order to ensure that you will be satisfied with your choices and sizing.

Yes we do! All shipments are sent from our home base in Sudbury, Ontario, Canada.

All orders ship from Canada. When a package crosses an international border, the destination country may charge import duties, tariffs, or taxes. These charges are set by the destination country's customs authority, and are not controlled by us. Any applicable tariffs or import fees are the responsibility of the customer.

Greater Sports uses CAD.

We accept American Express (AMEX), Apple Pay, Google pay, Mastercard, PayPal, Shop Pay, and Visa. All available payment options are visible at checkout.

Charges will appear as Greater Sports on your statement.

Our standard processing time is approximately 2–4 weeks depending on the product, availability, and customization. Preorders begin production once the ordering window has closed.

Online preorders are open for a specific time period. Once the ordering window closes, items are sent into production and made specifically for the customers who ordered.

Yes, once your order has shipped, tracking information will be provided when available.

Shipping times vary depending on the destination and carrier. Production time is separate from shipping time.

We currently do not offer free shipping.

If you notice an error, please contact us as soon as possible. Once an order has entered production or been shipped, changes may not be possible.

Please contact us, and we will help look into the shipment with the carrier.

Some orders may ship separately depending on product availability, production timelines, or where items are being fulfilled from.

Please contact us with your order details and photos of the issue so we can review and assist.

No. All online store and custom apparel orders must be placed through our website, or by contacting our sales team at sales@greatersports.ca.

No, returns or exchanges cannot be processed at the arena. Please contact us directly for assistance.

Season member discounts can be applied using the discount information provided. If you have any issues, please contact us.

We do not currently offer a loyalty program.

You can contact us at sales@greatersports.ca.

We offer custom spirit wear, teamwear, and corporate wear for schools, clubs, associations, teams, and businesses.

Our standard production time is about 2-4 weeks. This may vary depending on the availability of the item, and the complexity of the customization. Please be aware that production begins once quantities are finalized and mockups are approved. Rush fees will be applied to any orders required under 2 weeks after artwork approval and/or order approval.

Greater Sports Custom Apparel offers three main methods of delivery: ship directly to your home, pick up at our 105 Durham St. location, or pick up at your school/club.

If you opt to pick up at your school or club, your order will be sent to their representative or facility. If you don't see this option at checkout, the store has not enabled it.

If you choose to pick up your order at our store, you will have 6 months to collect it. If it remains unclaimed after this time, it will be considered abandoned.

Mockups are digital samples meant to emulate how the design will look. They are very close, but the final item may have small differences in size or placement.

During production, designs are sized and positioned using set standards to ensure the best fit, balance, and overall quality on the garment.

Not necessarily. Occasionally, a blank product becomes unavailable from the manufacturer. To avoid delaying your order, we may substitute a comparable unbranded product of similar style, quality, and colour.

Products that are a different size, or branded products (Nike®, Under Armour®, Adidas®, etc.) will never be substituted without contacting you first.

Blank apparel availability can change over time. If our standard unbranded product is unavailable, we may substitute a comparable product from another trusted manufacturer. While we do our best to match previous orders, slight differences in fabric, fit, or manufacturer may occur.

Branded products will never be substituted without contacting you first.

It's possible they don't currently have a store with us. If you're affiliated with them and would like to set one up, please contact our sales staff at sales@greatersports.ca.

All of our products are custom-made specifically for you. As a result, all custom apparel products are final sale. We ask that you carefully review your order to ensure that you will be satisfied with your choices and sizing.